Data Deletion Instructions
Last updated: 2026-05-17
This page explains how to request deletion of data Dm4Link holds about you. It applies to
two groups: people who messaged an Instagram account that uses Dm4Link, and operators who
connected their own Instagram account to Dm4Link. For background on what data is collected
and why, see our Privacy Policy.
What data we hold about end users
- Your Instagram-scoped user ID and, where Meta provides it, your username.
-
The text of direct messages, comments, or story replies you sent to the connected
account, along with the automated responses Dm4Link sent back.
-
Any tags or custom fields the operator's flows assigned to your contact record (for
example, a "interested" tag set by a keyword trigger).
-
Operational metadata such as timestamps and webhook delivery IDs used for deduplication
and diagnostics.
If you messaged an account using Dm4Link
You have two ways to request deletion:
-
Contact the operator directly. The operator of the Instagram account you
messaged is the data controller and can remove your contact record from their dashboard
immediately.
-
Email us. Send a message to
[email protected]
with the subject Data deletion request and include the Instagram handle you used
and (if you know it) the Instagram account you messaged. We will confirm the request
within 30 days and remove your contact record together with the associated inbound
messages, outbound messages, and flow state.
If you are an operator
Disconnect your Instagram account from the Dm4Link dashboard to revoke the access token,
then email
[email protected]
asking us to purge your account. We will delete your account record, which cascades to
every contact, message, flow, trigger, and flow-state row tied to it.
Verification
To prevent someone else from deleting your data, we may ask you to confirm ownership of the
Instagram handle in the request — for example, by sending a short DM from that account to
the operator's account while we watch for the webhook.